Retail
Head of Client Services
Own client order fulfilment and store-level customer experience across every JADE store.
Position
This role sits above store-level client handling - implementing and improving the retail service manual, auditing stores to make sure training actually sticks, and personally handling escalations from VIP and international clients when store teams need backup.
See JADE's collections and craft at jadebymk.com ↗
Job responsibilities
- Plan and coordinate all client orders between factory and stores
- Give technical guidance to store and production staff on complex custom orders
- Train store staff on the retail manual and audit stores for adherence
- Handle escalations from HNI and international clients directly
- Conduct post-sales feedback calls and feed insights back to the business
Profile
- Bachelor's or master's in Fashion Management, Garment Production or related field
- Real experience in client services or customer relations within premium/luxury fashion
- Experience designing and delivering training programs
- Comfortable handling VVIP client escalations directly and calmly
At a glance
- Role
- Head of Client Services
- Team
- Retail
- Location
- Mumbai
- Type
- Full-time
- Level
- Leadership
- Published
- 09 Sept 2026
- Assignment
- 5 days, built from this role's real work
About JADE by MK
JADE by MK is a Mumbai luxury bridal couture and Indian high fashion house, part of the Chanakya group. We weave and embroider our own textiles with craft pockets across India, and three lines, Bridal, Western and Indian, run out of one small Mumbai team. Every role here is real work, not a headcount target.
The process
Apply below, then you'll receive a short assignment built from this role's actual work - not a hypothetical - with 5 days to complete it in your own time.