Client Experience
Online Client Relations Executive
Give online bridal and couture clients the same high-touch experience they'd get in-store.
Position
This role runs online client relationships for couture and bridal orders - styling advice, order tracking, and premium aftercare - for clients who may never set foot in the Pedder Road flagship but expect the same standard of service.
See JADE's collections and craft at jadebymk.com ↗
Job responsibilities
- Respond to online inquiries across social, website and email at couture standards
- Manage online consultations for bridal and couture purchases, including virtual styling
- Process couture orders, ensuring customizations are accurately captured and relayed to design
- Coordinate premium shipping or personal delivery for high-value pieces
- Track online sales performance and share client insight with design and merchandising
Profile
- 2-4 years in luxury client relations, online sales or high-touch customer service
- Excellent written communication and discretion with VIP clients
- Comfortable coordinating across design, production and merchandising teams
- Bonus: familiarity with bridal or couture wear
At a glance
- Role
- Online Client Relations Executive
- Team
- Client Experience
- Location
- Mumbai (Hybrid)
- Type
- Full-time
- Level
- Mid-Level
- Published
- 09 Sept 2026
- Assignment
- 4 days, built from this role's real work
About JADE by MK
JADE by MK is a Mumbai luxury bridal couture and Indian high fashion house, part of the Chanakya group. We weave and embroider our own textiles with craft pockets across India, and three lines, Bridal, Western and Indian, run out of one small Mumbai team. Every role here is real work, not a headcount target.
The process
Apply below, then you'll receive a short assignment built from this role's actual work - not a hypothetical - with 4 days to complete it in your own time.