Client Experience
CRM Manager
Own the customer relationship strategy behind repeat purchases and VIP retention.
Position
This role owns CRM end to end - strategy, data quality, engagement programs, and VIP gifting and outreach - reporting to the National Head and working closely with stores, sales and marketing.
See JADE's collections and craft at jadebymk.com ↗
Job responsibilities
- Develop and implement CRM strategy across customer segments
- Ensure accurate, high-quality customer data within the CRM system
- Design and run customer engagement and retention programs, including VIP gifting
- Visit stores and attend events to stay close to VIP and VVIP clients
- Report on CRM-driven sales, repeat business and lead conversion metrics
Profile
- 5+ years in CRM, loyalty or client relationship management
- Experience managing CRM software/tools and driving adoption across a team
- Comfortable engaging VIP clients in person, not just through a dashboard
- Strong analytical skills for retention and lead-conversion reporting
At a glance
- Role
- CRM Manager
- Team
- Client Experience
- Location
- Mumbai
- Type
- Full-time
- Level
- Senior
- Published
- 09 Sept 2026
- Assignment
- 5 days, built from this role's real work
About JADE by MK
JADE by MK is a Mumbai luxury bridal couture and Indian high fashion house, part of the Chanakya group. We weave and embroider our own textiles with craft pockets across India, and three lines, Bridal, Western and Indian, run out of one small Mumbai team. Every role here is real work, not a headcount target.
The process
Apply below, then you'll receive a short assignment built from this role's actual work - not a hypothetical - with 5 days to complete it in your own time.