Client Experience
CRM Executive
Keep the CRM database clean and leads moving, day to day.
Position
This role runs the daily mechanics of CRM - data accuracy, lead follow-up, customer support resolution and segmentation - feeding the reporting and strategy the CRM Manager builds on top of it.
See JADE's collections and craft at jadebymk.com ↗
Job responsibilities
- Maintain accurate, consistent customer data in the CRM system
- Manage and prioritise leads, ensuring timely follow-up through to conversion
- Respond to customer inquiries and resolve issues promptly
- Segment customers by behaviour and preference to support targeted outreach
- Track and report on CRM metrics and customer satisfaction
Profile
- 1-3 years in CRM, customer support or client relations
- Comfortable working inside a CRM system daily, keeping data hygiene high
- Clear, professional written communication
- Organised under a steady volume of leads and queries
At a glance
- Role
- CRM Executive
- Team
- Client Experience
- Location
- Mumbai
- Type
- Full-time
- Level
- Mid-Level
- Published
- 09 Sept 2026
- Assignment
- 4 days, built from this role's real work
About JADE by MK
JADE by MK is a Mumbai luxury bridal couture and Indian high fashion house, part of the Chanakya group. We weave and embroider our own textiles with craft pockets across India, and three lines, Bridal, Western and Indian, run out of one small Mumbai team. Every role here is real work, not a headcount target.
The process
Apply below, then you'll receive a short assignment built from this role's actual work - not a hypothetical - with 4 days to complete it in your own time.